I’ve tried lately not to rant that much about internet services or software, but I came across a website that just drove me nuts and thought I would share my experience. The website is moo dot com and they create these Moo Cards which are much like business cards. I use Flickr and thought at first what a cool idea. I could create 100 unique cards with my name and business info on the back for a very reasonable price. However, I think Moo has a few huge problems with their website ( in my opinion ) and as a result I’ve elected to not order from them.
Problem 1: You can’t save your work! If you choose 100 unique photos for your Moo cards and then wish to modify or change them later on, you have to completely redo EVERYTHING which takes much time. If you make any mistakes or close the browser, you can to again redo everything. This is very inconvenient.
Solution1: Get the ASP programmer to fix the interface or get a new programmer. This is easy to do.
Problem 2: If you for any reason make a mistake on dragging and dropping your photo, the IE browsers will prompt you to refresh or go back. When this happens, all of your hard work will be erased. Thus you again have to completely redo your organization for the order. Believe me if you are doing 100 cards it is very upsetting to have to redo everything several times because of Moo’s interface.
Solution 2: Perhaps more user error, but I would clearly state on the interface that your work will be lost if you in any way click anything that is not supposed to be clicked. A warning is needed.
Problem 3: Autoresponders!! Sorry folks, but I’ve been on the internet long enough to know that autoresponders are used more often as an excuse not to respond. Here is Moo’s autoresponse to the feedback I gave them.
“We’ve received your feedback. While we can’t respond directly to every suggestion, all feedback is organized and reviewed regularly by the MOO Product Development Team for use in future product releases.”
Solution 3: Actually respond to people and add the responder message to the contact form so people can make an informed decision about whether the company will actually respond or not.
Now if I had received this message BEFORE writing my feedback, I certainly would not have taken the time since I would have realized they were not going to listen or do anything about anyone’s feedback. People want a reply or some sort of “human” indication that they are being listened to. An autoresponse like the one above just tells you that your feedback really isn’t that important.
In conclusion are the Moo products good? I have no clue. I couldn’t even get my first order off the launching pad with all the fighting I had to go through with their design web interface. I also haven’t heard any response from them except the autoresponse which just proves my point. I just hate companies like this and if you are fortunate enough to not have any problems and are now holding your fabulous Moo cards, then Bravo! It worked for you and that’s great.
I may be the only one which is common with me, but if for some small chance others have had similar experiences, then perhaps this blog post will give them some comfort that they’re not alone in trying to wade through all this internet interface crap. Now on to shooting pictures.
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